LEGAL

Privacy policy

What we store, where we store it, and who receives it, written to be understood. If anything feels unclear, write to us.

Who we are

The Agentcy is a product of Kaizer LLC, a Delaware limited liability company with a registered address at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex. Kaizer LLC is responsible for the data described here.

For anything related to your data, email support@kaizer.app. A person answers.

Effective August 29, 2026.

The important difference

The artificial intelligence does not run on our servers. We do not provide a model or hold an account with a model provider for your work. Your content is not sent to a The Agentcy model because there is no such model.

Your agent runs on your machine or through the provider you already use, and connects through MCP. It does the reasoning on its side and sends validated design data here. We store, validate, and render that data with controlled code.

Nothing you write here is used to train a model. Conversations between your agent and its provider remain subject to your agreement with that provider.

What we store

Your accountYour email and name. Google Firebase Auth manages sign-in, so Google stores your password, never us.

Your brandThe colors, fonts, logo, and writing guidance in your brand kit.

Your piecesThe pieces you create, their copy, slides, and version history so you can restore an earlier save.

Your calendarWhat you plan to publish, when, and anything scheduled to go out automatically.

Your filesThe photos, logos, fonts, and videos you upload, plus the technical data needed to locate and delete them.

Your network tokensWhen you connect Instagram, we store the account id and access token you authorized. The token is encrypted in the database and used by the server to validate, publish, or renew the connection when needed.

Your plan, referrals, and messagesWe store plan status, Stripe identifiers, referral credits, language preferences, and the minimum delivery history needed for transactional email and duplicate prevention. We never store your full card number.

ReachIf you configure Reach, we store niche accounts, exclusions, and the limit you chose. When it runs, we receive only start or finish events and totals for accounts scanned and followed. We do not receive usernames, passwords, follower lists, or who you followed.

We do not ask for identity documents, a phone number, or a street address. We do not build an advertising profile from your activity.

Where it lives

Database and filesSupabase Postgres in sa-east-1, São Paulo, Brazil stores your account, workspace, brand, pieces, calendar, configuration, and operational records. Supabase Storage stores uploaded files and outputs the product needs to retain.

AuthenticationGoogle Firebase verifies that you are the person signing in.

ApplicationVercel runs the website and app.

RenderingOur own Playwright, Sharp, and FFmpeg worker processes exports and images when the feature is available. It receives temporary authorization and only the material required for that job. It does not use AI models. Cloud Run is prepared as a future destination but is not described as active infrastructure until it is deployed.

EmailResend delivers transactional messages such as account notices and welcome email.

These companies process data to operate the product. They do not receive it for their own advertising use. If the infrastructure changes, this list changes with it.

Who receives data, and when

Meta (Instagram)Only when you publish. We send that piece and its caption with your own token to your own account. If you never connect Instagram, Meta receives nothing from us.

StripeProcesses subscriptions. Stripe handles checkout and card details; we never see or store your full card number.

Mercado Pago and Commet (legacy)They processed payments until August 2026 and are not used for new payments. Their records remain while legacy subscriptions or payment records need to be maintained.

ResendReceives your email address and the transactional message it delivers.

Pexels, Unsplash and OpenverseThe stock photo banks. They receive the search query when you look for stock photography, not your identity. When you import an Unsplash photo we tell the bank it was used, with no data about you.

Vercel Web AnalyticsMeasures visits and limited product events such as CTA clicks, signups, and extractor use. We do not send piece content, prompts, files, or credentials, and we do not use those events for advertising.

We do not sell data or show advertising. We use Vercel Web Analytics to understand site use and limited product events.

Cookies

We use essential cookies: __session keeps you signed in for five days; theagentcy-locale remembers language; referral remembers who invited you for thirty days; and Instagram or MCP authorization flows use short-lived cookies to verify that the flow started in your browser.

We do not use advertising cookies or sell browsing profiles. Vercel Web Analytics operates separately from these essential cookies.

Transfers and why we process data

We process data to provide the service you requested, secure the account, bill the plan, answer support, meet legal obligations, and understand whether the product works. We do not reuse it to train models or for personalized advertising.

Kaizer LLC and several providers are based in the United States, while this Supabase database operates in Brazil. This involves international transfers subject to the contractual and legal safeguards applicable to each provider.

Delete or access your data

Ask us to delete your account by emailing support@kaizer.app from the address you registered with. We will confirm when it is done.

Deleted pieces first go to Trash so an accidental deletion can be restored, then can be purged permanently. Network tokens are deleted when you disconnect the account.

You can also request a copy of your data or ask us to correct inaccurate information through the same email.

Changes to this policy

If something important changes, we update the effective date and notify users through the site. We do not make material changes silently.

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